Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 23, 2024 - 09:30 UTC
Scheduled
We are pleased to inform you that we will be upgrading our servers to ensure better performance and reliability for your phone systems. This upgrade is scheduled to take place over the Christmas break, from 23rd to 27th December.
What to Expect:
Minimal Downtime: We have already completed most of the necessary firewall configurations to minimize disruption. For a small number of clients requiring manual adjustments, we will reach out to you directly prior to the upgrade.
Out-of-Hours Work: Most changes will be carried out during off-peak hours to avoid disruption to your business.
Monitoring and Support: In the unlikely event of an issue, rest assured that we will likely be aware of it before you are. Our team will be actively monitoring the upgrades to address any potential issues promptly.
Need Support? If you experience any problems during this time, please email support@ithelpdirect.com. Our support team will be on hand to assist you as quickly as possible.
Thank you for your understanding and support as we work to improve our services. We aim to make this transition seamless for you and appreciate your cooperation.
Posted Dec 17, 2024 - 15:59 UTC
This scheduled maintenance affected: Telecoms (UK PBX 1, UKPBX 2, UK Mobile App, Webphone).