Outage Statement

Incident Date: Friday 10th January 2025

Time of Incident: Approximately 3:00 PM

Incident Details:

We encountered a service disruption affecting our telephone systems at approximately 3:00 PM on Friday 10th January 2025. The outage was due to a technical error at the datacentre, which resulted from an unexpected power loss affecting our servers.

Recovery Actions Taken:

1. Immediately initiated our recovery plan.

2. Brought the secondary server online and confirmed all settings before proceeding.

3. Implemented the necessary DNS changes once the server was stable.

4. Full service was restored within 15 minutes of the incident being reported.

Preventative Measures:

The datacentre has assured us this issue will not recur, as it was an isolated error by their onsite technical team. In addition, we have implemented enhanced contingencies to ensure similar incidents can be resolved within 5-10 minutes should they arise in the future.

We sincerely apologize for the brief downtime and any inconvenience caused. If you experience any ongoing issues, please contact us at support@ithelpdirect.com.

Thank you for your understanding and continued service.

ITHelpDirect Team