Mobile Apps
Monitoring - We are monitoring the updates to the mobile app. Please restart your phone and reopen the cloud softphone app. This should resolve your issues.
Dec 30, 2024 - 12:30 UTC
Uptime over the past 90 days. View historical uptime.
ITHD Services Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
Telecoms Operational
90 days ago
100.0 % uptime
Today
UK PBX 1 Operational
90 days ago
100.0 % uptime
Today
UKPBX 2 Operational
90 days ago
100.0 % uptime
Today
US PBX 1 Operational
90 days ago
100.0 % uptime
Today
UK Voice Channels Operational
90 days ago
100.0 % uptime
Today
US Voice Channels Operational
90 days ago
100.0 % uptime
Today
UK Mobile App Operational
90 days ago
100.0 % uptime
Today
US Mobile App Operational
90 days ago
100.0 % uptime
Today
Webphone Operational
90 days ago
100.0 % uptime
Today
Web Hosting Operational
90 days ago
100.0 % uptime
Today
UK Webserver Operational
90 days ago
100.0 % uptime
Today
UK Webserver 2 Operational
90 days ago
100.0 % uptime
Today
IT Services Operational
90 days ago
100.0 % uptime
Today
Remote Monitoring and Management Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Connections Operational
90 days ago
100.0 % uptime
Today
Backup and Replication Operational
90 days ago
100.0 % uptime
Today
Backup Server 1 Operational
90 days ago
100.0 % uptime
Today
Backup Server 2 Operational
90 days ago
100.0 % uptime
Today
DNS Filtering Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 2, 2025

No incidents reported today.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024

Unresolved incident: Mobile Apps.

Dec 29, 2024

No incidents reported.

Dec 28, 2024
PBX Server Upgrades
Completed - The scheduled maintenance has been completed.
Dec 28, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 09:30 UTC
Scheduled - We are pleased to inform you that we will be upgrading our servers to ensure better performance and reliability for your phone systems. This upgrade is scheduled to take place over the Christmas break, from 23rd to 27th December.

What to Expect:

Minimal Downtime: We have already completed most of the necessary firewall configurations to minimize disruption. For a small number of clients requiring manual adjustments, we will reach out to you directly prior to the upgrade.

Out-of-Hours Work: Most changes will be carried out during off-peak hours to avoid disruption to your business.

Monitoring and Support: In the unlikely event of an issue, rest assured that we will likely be aware of it before you are. Our team will be actively monitoring the upgrades to address any potential issues promptly.

Need Support?
If you experience any problems during this time, please email support@ithelpdirect.com. Our support team will be on hand to assist you as quickly as possible.

Thank you for your understanding and support as we work to improve our services. We aim to make this transition seamless for you and appreciate your cooperation.
Dec 17, 15:59 UTC
Dec 27, 2024

No incidents reported.

Dec 26, 2024

No incidents reported.

Dec 25, 2024

No incidents reported.

Dec 24, 2024

No incidents reported.

Dec 23, 2024
Dec 22, 2024

No incidents reported.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

No incidents reported.

Dec 19, 2024

No incidents reported.

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